Returns Policy

Refunds and Cancellations

CANCELLATIONS

Orders may be cancelled within 14 days for a full refund, including original shipping at the standard air or surface mail rates. Notification of cancellation should be given by an email request direct to lukelysjewellery [!at] gmail.com

For items dispatched before receipt of notification of cancellation, it is the customer's responsibility to return the items unused and with original packaging and receipt, by registered mail at their own cost. Items should be returned within 14 days of giving notice of cancellation. A reasonable deduction will be made for any item returned showing signs of wear, use or damage.

RETURNS

Items may be returned within 14 days, from date of receipt, for a full refund including original shipping at the standard air or surface mail rates (irrespective of any shipping upgrade purchased). Please contact me within 14 days of receipt of your item if you would like to return it. Shipping cost of the return is the customer's responsibility.

If returning items from outside of the UK, customs labels should be be marked as "RETURNED MERCHANDISE". Returned items incurring customs fees as a result of wrongly completed customs labels will NOT be collected from the mail depot and will be returned to sender by the Post Office.

Items should be in original unused condition and returned with the original packaging and receipt, by a registered mail service. A reasonable deduction will be made if the item shows signs of wear, use or damage.

Refunds will be made within 14 days of receipt of returned item.

A full refund of all costs, including mailing costs will be given if the item is faulty, or an error has occurred in the making process..

Returned items should be mailed to me at:

Ann Hollis
166 Carisbrooke Road
Newport
Isle of Wight
PO30 1DQ
UK